Terms and Conditions of the Pitland.cz E-shop

This English translation is provided for convenience only. The Czech version (pitland.cz/podminky) is the legally binding text.

Operator:
Happy Garage s.r.o.
Company ID (IČO): 07322623
VAT ID (DIČ): CZ07322623
Registered office: Ovocný trh 572/11, Staré Město, 110 00 Prague 1
Registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 299122
Managing Director: Jiří Matela
Contact e-mail: info@pitland.cz
Phone: +420 608 499 541
Contact person for consumer matters: Jiří Novák (jiri.novak@pitland.cz)

Place of business (Pitland Arena):
Ringhofferova St. 1 (former PSN complex), Zličín – Třebonice, 155 21 Prague 5

Effective date: 15 May 2026

1. Introductory provisions and definitions

1.1 These terms and conditions (the “Terms”) govern the mutual rights and obligations between Happy Garage s.r.o. (the “Operator” or “Pitland”) and any person who orders services or purchases a voucher via the website www.pitland.cz (the “Buyer” or “Customer”).

1.2 For the purposes of these Terms:

• Arena — the Pitland sports complex at Ringhofferova St. 1, Zličín-Třebonice, Prague 5, used for indoor riding on pit bike motorcycles and related activities;
• Voucher — an electronic voucher entitling the holder to receive a pre-defined service at the Arena, issued by the Operator on the basis of a paid order and delivered to the Buyer electronically;
• Participant — a natural person who actually takes part in a ride or another activity at the Arena; in practice this may be the Buyer, a gift recipient, or a third party to whom the Buyer has transferred the Voucher;
• Operating Rules — a separate document governing the rules of stay and conduct at the Arena, available at pitland.cz/en/track-rules;
• Consumer — a natural person who concludes the contract outside the scope of their business activity.

1.3 These Terms form an integral part of every contract concluded between the Operator and the Buyer. Rights and obligations not expressly regulated by these Terms are governed by the relevant provisions of Act No. 89/2012 Coll., the Civil Code (the “Civil Code”), Act No. 634/1992 Coll., on Consumer Protection, and other generally binding legal regulations of the Czech Republic.

1.4 The Operator treats business and non-business Buyers in the same manner — the benefits of statutory consumer protection are extended to all Buyers, unless these Terms expressly provide otherwise.

1.5 When attending the Arena, the Operating Rules apply in addition to these Terms. By entering the Arena, the Buyer acknowledges that the Operating Rules become part of the obligations of every Participant. In the event of a conflict between these Terms and the Operating Rules, these Terms prevail in contractual matters (order, payment, voucher), and the Operating Rules prevail in safety and operational matters.

2. Subject of the contract and description of services

2.1 The Operator offers the following categories of services via the e-shop at www.pitland.cz:

• Individual rides — courses of 1 hour, 2 hours, Ride for Kids, Open Rides, Driving School Preparation, Circuit Preparation;
• Group events — Partička (group session), rental of the entire Arena for corporate and private events;
• Gift voucher (Rozbalto Voucher) — an electronic voucher allowing the recipient to redeem any of the services listed above.

2.2 The subject of the service is an experience ride on an electric pit bike motorcycle(the “ePit”) at the Arena, under the supervision of instructors and in accordance with the Operating Rules. Each ride includes the loan of the necessary equipment (motorcycle, protective helmet, riding suit, gloves, boots) to the extent standard for the given course.

2.3 The main characteristics of the service, as well as the exact description of the individual courses, their content and duration, are set out with the relevant product at www.pitland.cz. In accordance with Section 1811 of the Civil Code, the Operator provides the Buyer with all necessary information before the conclusion of the contract, in particular the identity of the Operator, a description of the service, the price including taxes, the method and time of delivery of the Voucher, and information on the right to withdraw from the contract.

2.4 The prices of the individual services are stated with the relevant product and always include VAT and all related fees. The Buyer is not obliged to pay any additional fees other than those expressly stated in the order.

3. Conclusion of the contract

3.1 The contract is concluded exclusively at a distance via the e-shop at www.pitland.cz. The Buyer places the selected product in the cart, fills in the required details (name, e-mail, phone, and, where applicable, billing details for B2B orders) and submits the order.

3.2 Before submitting the order, the Buyer has the opportunity to check all details, correct errors and read these Terms. By submitting the order, the Buyer confirms that they have read the Terms and agree with them in full.

3.3 The contract is concluded at the momentthe order confirmation is delivered to the Buyer's e-mail; the Operator sends this confirmation automatically, immediately after successful payment. The electronic Voucher in PDF format is delivered together with the confirmation.

3.4 The contract is concluded in the Czech language. The Operator retains the content of the contract (the order confirmation and the Terms in force at the moment of conclusion) for the period necessary to comply with statutory obligations.

3.5 The Operator is not obliged to conclude the contract, in particular where the Buyer has previously grossly violated the Operating Rules or the Terms, or where the order is manifestly erroneous or made contrary to good morals.

4. Vouchers

4.1 Types of vouchers. The Operator issues a Voucher for every ordered service. The catalogue distinguishes in particular:

• a Voucher for a specific type of course (e.g. “1 hour”, “2 hours”, “Ride for Kids”);
• the Rozbalto Voucher — a gift voucher with open use (it can be redeemed for any course available at the time of booking, up to the value of the purchased variant).

4.2 VAT and tax regime. Vouchers issued by the Operator constitute a single-purpose voucher within the meaning of Section 15a of Act No. 235/2004 Coll., on Value Added Tax. VAT is accounted for upon the purchase of the Voucher, not upon its redemption.

4.3 Voucher validity. A Voucher is valid for 6 months from the date of purchase, unless a different validity period is stated on the Voucher itself or as part of a promotional offer (usually a longer one — e.g. for seasonal gift campaigns). Upon expiry, the Voucher lapses without compensation and the Buyer is not entitled to a refund of the price paid.

4.4 Indivisibility of the Voucher. A Voucher represents one service as a whole and cannot be redeemed in parts. If the Participant uses the service only in part (e.g. rides only 1 hour of a two-hour course), the remaining value of the Voucher is forfeited without compensation. The Operator is not obliged to provide a pro-rata discount, refund the difference or transfer it to another service.

4.5 Voucher upgrade. Before redemption, a Voucher may be upgraded (e.g. from a one-hour course to a two-hour course) by paying the price difference between the original and the new variant. Downgrading or splitting a Voucher into several smaller services is not possible.

4.6 Transferability.The Voucher is freely transferable — the Buyer may give it to a third party, who may then redeem it. The Voucher may bear the recipient's name, but this is not a condition of its use; the decisive element for redeeming the Voucher is its unique code.

4.7 Contracting party.The Operator's contracting party always remains the Buyer, i.e. the person who ordered and paid for the Voucher — in particular for the purposes of withdrawal from the contract, refunds and the exercise of rights arising from defective performance. A third party who redeems the Voucher (the Participant) accepts the Operating Rules and these Terms by entering the Arena and is responsible for their conduct at the Arena in accordance with them.

5. Price and payment terms

5.1 The prices of the individual services are stated with the relevant product at www.pitland.cz and include VAT at the statutory rate. The Operator is a VAT payer (VAT ID CZ07322623). As a rule, Pitland services are subject to the 21% rate; selected services (in particular Open Rides from 1 July 2026) are subject to the reduced 12% rate.

5.2 Online payment. The price is paid in advance, online by payment card, via the secure ComGatepayment gateway (operated by ComGate Payments, a. s.). The Operator itself does not store or process the Buyer's payment details; these are processed exclusively by ComGate as an independent controller.

5.3 Tax document (invoice). After successful payment, the Operator automatically issues an invoice to the Buyer in electronic form and delivers it by e-mail (operated via the Fakturoid service). By submitting the order, the Buyer consents to the invoice being issued in electronic form and delivered by e-mail within the meaning of Section 26(3) of the VAT Act.

5.4 Invoicing to a business (B2B). If the Buyer wishes the invoice to be issued to a business entity, they shall state their billing details (company name, Company ID, VAT ID, registered office) in the cart, or promptly after placing the order send a request to info@pitland.cz quoting the order number. A subsequent business (B2B) invoice can only be issued by the end of the calendar month in which the order was placed.

5.5 Group events — deposit. For group events (Partička, Arena rental, corporate events), the Operator collects a deposit of 100% of the price of the riding or the rental at the time of booking, payable in advance in the same way as a standard order. Without a paid deposit, a group event booking is not considered binding.

6. Booking a date

6.1 The Buyer or the Participant books the specific date for using the service via the Reservio booking system at www.reservio.cz/b/pitland/booking, or by e-mail at info@pitland.cz. The booked date must fall within the validity period of the Voucher.

6.2 The booked date is binding on both parties. From the moment of booking, the Operator blocks the corresponding capacity (motorcycle, equipment, instructor) for the Participant, and this capacity is no longer available to other Customers.

6.3 Rescheduling a booking to another date is governed by the rules set out in Article 7 of these Terms. In the event of a no-show (the Participant fails to appear at the booked time without prior excuse), the Voucher is considered fully redeemed and the Buyer is not entitled to a refund of the price paid or to a replacement date.

6.4 If the Buyer fails to redeem the Voucher before the end of its validity, the Voucher lapses without compensation (Article 4.3).

7. Booking cancellation

7.1 Cancellation of a booking by the Buyer or the Participant is governed by the following table of fees:

7.2 In the event of a cancellation made less than 48 hours before the date, the Participant is entitled to send a substitute in their place — another person who meets the conditions of participation under the Operating Rules. The substitute must proceed in the same manner as if they had made the booking themselves.

7.3 Medical report — exception. If the Participant provides a medical report proving their medical unfitness to ride on the booked date, only the handling fee of CZK 300 / person applies — instead of the full cancellation fee — even within the period shorter than 48 hours. Conditions:

• the medical report relates exclusively to the Participant themselves (not to members of their party or other persons in the booking);
• the report is delivered by e-mail (photo/scan) to info@pitland.cz no later than on the day following the original booking date.

7.4 Cancellation by the Operator.If the booked date cannot be honoured for reasons on the Operator's side, the Operator shall offer the Participant:

• a replacement date for the full scope of the original service, or
• conversion of the amount paid into internal credit usable at the Arena, or
• a refund of the price paidin full to the Buyer's account (within 14 days of the request).

The choice between these options rests with the Buyer. The Operator may individually agree with the Buyer on a small compensation beyond the above.

7.5 The same cancellation rules apply to group events as to individual bookings, according to the table in Article 7.1.

8. Withdrawal from the contract

8.1 The Consumer's statutory right of withdrawal (Section 1829 of the Civil Code). The Consumer has the right to withdraw from a contract concluded via the e-shop, without giving any reason, within 14 days from the date of conclusion of the contract (under Article 3.3 of these Terms). In that case, the Operator shall refund the price paid to the Buyer no later than 14 days after receipt of the withdrawal, by a cashless transfer using the same method by which it received the payment.

8.2 Loss of the right of withdrawal upon booking a date. In accordance with Section 1837(j) of the Civil Code, the Consumer may not withdraw from a contract on the use of leisure time if the performance is provided on a specified date. If the Buyer or the Participant, as part of the purchase or subsequently, books a specific date for using the service, the right of withdrawal within the 14-day period thereby lapses and only the cancellation conditions under Article 7 of these Terms apply.

8.3 Withdrawal procedure.The Consumer withdraws from the contract by sending an unambiguous notice to the e-mail info@pitland.cz or in writing to the address of the Operator's registered office. The notice shall include the order number, the date of purchase, the name and the contact details. The deadline is met if the Consumer sends the withdrawal notice on the last day of the 14-day period.

8.4 The Consumer may use the model form attached to these Terms for the withdrawal (see Annex No. 1). Its use is, however, not mandatory.

8.5 If the Voucher was purchased as a gift for a third party, the right to withdraw from the contract belongs to the Buyer (the person who paid for the Voucher), not to the gift recipient.

9. Force majeure

9.1 For the purposes of these Terms, force majeure means an extraordinary, unavoidable and unforeseeable event that prevents the Operator from performing its obligations and that it could not have foreseen when concluding the contract (in particular a natural disaster, fire, a prolonged interruption of energy supplies, measures of public authorities, an epidemic, an armed conflict, etc.).

9.2 In the event of force majeure, the Operator shall:

• first offer the Participant a replacement date for using the service in its full scope, as soon as circumstances allow;
• if the Participant rejects the replacement date or it cannot be provided within a reasonable time, convert the amount paid into internal credit usable at the Arena for a period of at least 12 months;
• at the Buyer's express request, refund the amount paid in full to their account (within 30 days of the request).

9.3 The Operator is not obliged to compensate the Participant for any further damage incurred as a result of force majeure (e.g. travel costs, lost wages).

10. Rights arising from defective performance (complaints)

10.1 The Operator is responsible for ensuring that the service provided corresponds to the description given with the relevant product at www.pitland.cz and to the usual quality of comparable services.

10.2 A defect of the service means in particular:

• failure to provide the service to the agreed extent (e.g. a significant shortening of the riding time for reasons on the Operator's side);
• a serious technical fault in the loaned equipment preventing proper use of the service;
• unprofessional conduct of the Operator's staff.

10.3 A defect of the service does not include, in particular:

• the Participant's subjective impression of the ride (the speed of the ePit, their own performance, their own state of health);
• the fact that the Participant did not achieve the expected skill or lap time on the circuit;
• an unfavourable subjective assessment of the difficulty;
• the consequences of the Participant's own breach of the Operating Rules.

10.4 Complaint period. The Consumer is entitled to complain about defects of the service without undue delay, but no later than within 6 months from the date the service was provided (Section 2615 of the Civil Code).

10.5 Form of the complaint.The Consumer submits the complaint in writing, by e-mail to info@pitland.cz or at the address of the Operator's registered office. The complaint shall include the Voucher number, the date and a description of the defect, and, where applicable, photographs or other supporting documents.

10.6 Handling of the complaint. The Operator shall settle the complaint no later than within 30 days of its receipt (Section 19(3) of Act No. 634/1992 Coll.). The Operator shall inform the Buyer of the outcome by e-mail. In the case of a justified complaint, the Consumer is generally entitled to:

• substitute performance (a new date / a new ride);
• a reasonable discount on the price;
• as a last resort, withdrawal from the contract and a refund of the price paid.

11. Attendance at the Arena

11.1 Operating Rules. Attendance at the Arena is governed by these Terms and by the separate Operating Rules, available at pitland.cz/en/track-rules. The Participant must familiarise themselves with the Operating Rules before their first visit to the Arena and comply with them throughout their stay. The Operating Rules set out, in particular, the safety rules, the riding procedure and the Participant's obligations.

11.2 Age conditions of participation:

• The minimum age for riding an ePit is 6 years.
• Children aged 6–11 may attend the Arena only in the physical presence of a parent or legal guardian at the Arena throughout the stay.
• Children and adolescents aged 12–17 may visit the Arena and take part in a ride even without the physical presence of a legal guardian. However, written consent of the legal guardian is required, signed in advance or at the Arena reception upon registration; the Operator provides a paper form of the consent. By giving consent, the legal guardian assumes responsibility for any harm caused by the minor Participant.
• A Voucher for a minor Participant may be purchased by any person.

11.3 Physical requirements:

• The minimum height of a Participant for riding an ePit (courses “1 hour”, “2 hours”, “Open Rides”, etc.) is 150 cm.
• No minimum height is set for the “Ride for Kids” course; the decisive criterion is the minimum age of 6 years.
• The standard loaned riding suit is available up to size EU 60. A Participant with their own suitable protective gear (suit, helmet, gloves, boots) may take part in a ride even outside this size range; the upper weight limit is 150 kg.

11.4 Medical fitness.Upon registration at the place of business (before the first ride), the Participant expressly declares in the Operator's internal system that they are medically fitto ride and do not suffer from any illness or take any medication that would preclude their participation (in particular a serious musculoskeletal disorder, cardiovascular disease, epilepsy, serious visual impairment, medication restricting the driving of motor vehicles, etc.). The declaration forms an integral part of the Participant's documentation. The Participant is responsible for the truthfulness and completeness of this declaration.

11.5 Zero tolerance for alcohol and intoxicating substances. Staying at the Arena, and in particular riding, under the influence of alcohol, narcotic or psychotropic substances, or medication with similar effects is strictly prohibited. The Operator is entitled to carry out an indicative breath test and, in the event of a positive or refused test, to prohibit the Participant from riding. In such a case, the Voucher is considered redeemed and no entitlement to a refund of the price paid arises.

11.6 Failure of loaned equipment. If a technical fault occurs on the loaned motorcycle during the ride, the Operator shall promptly lend the Participant a replacement motorcycle so that the Participant can use the ordered service in full.

12. Liability for damage

12.1 Participation at one's own risk. The Participant acknowledges that riding a pit bike motorcycle is an activity with an increased risk of injury and damage. By entering the Arena and starting the ride, the Participant voluntarily and in full awareness accepts these risks and undertakes them at their own responsibility.

12.2 Liability between Participants. If damage to the health or property of one Participant arises as a result of the conduct of another Participant who breached the Operating Rules or the instructions of the Responsible Persons, that Participant is primarily liable for the damage under Section 2910 of the Civil Code and related provisions. In such a case, the Operator bears no liability. At the request of the injured party, the Operator shall provide the contact details of the other Participant to the extent necessary for the assertion of civil-law claims.

12.3 Operator's liability for defects of the operation.This arrangement is without prejudice to the Operator's statutory liability under Section 2924 of the Civil Code for damage caused by the operation of the Arena — in particular where the damage arose as a result of a defect in the loaned equipment of which the Operator knew or should have known, or as a result of a breach of the Operator's duty of due professional care.

12.4 Damage to equipment. The Operator does not claim compensationfrom the Participant for damage to the loaned motorcycle, protective gear or other Arena equipment arising during proper riding in accordance with the Operating Rules. Falls and normal wear and tear are part of the Operator's business risk. However, the Operator reserves the right to claim compensation in cases of intentional damageto the Operator's property or a gross breach of the Operating Rules by the Participant (Section 2911 of the Civil Code).

12.5 Stored belongings. The Operator is not liable for items brought into the Arena and set aside there by the Participant (in particular in the changing rooms, at the reception, in the pit area). The Participant must adequately secure their belongings. We recommend not bringing valuables to the Arena, or depositing them with the staff at your own request.

12.6 Statutory liability preserved.These provisions do not exclude or limit the Operator's statutory liability for damage caused intentionally, by gross negligence, or to the life and health of the Consumer (Section 1814 of the Civil Code).

13. Photo, video and audiovisual recordings

13.1 CCTV system. A CCTV system is in operation at the Arena to ensure the safety of persons and property. The operation of the CCTV is a legitimate interest of the Operator under Article 6(1)(f) GDPR. Further information on the processing of personal data from the CCTV is provided in the Privacy Policy (pitland.cz/en/privacy).

13.2 Marketing photographs and videos.Photographs and video recordings may occasionally be taken at the Arena for the Operator's marketing and promotional purposes (website, social media, printed materials). By entering the Arena, the Participant acknowledges this fact and consents to the taking and use of such recordings for the stated purposes. A notice about the taking of recordings is visibly displayed at the entrance to the Arena.

13.3 Withdrawal of consent.The Participant has the right to withdraw their consent to the taking and use of marketing recordings at any time by e-mail to info@pitland.cz. In such a case, the Operator shall, without undue delay (no later than within 30 days), remove the existing recordings of the Participant concerned from its marketing libraries and shall not publicly use recordings of them taken in the future. Withdrawal of the consent does not affect CCTV recordings processed on the basis of the Operator's legitimate interest.

13.4 In the case of children under 15 years of age, the Operator does not use marketing recordings for public publication without the express consent of the child's legal guardian.

14. Out-of-court resolution of consumer disputes

14.1 If a dispute arising from the contract between the Operator and the Consumer cannot be resolved by agreement, the Consumer has the right to turn to the Czech Trade Inspection Authority (Česká obchodní inspekce) as the competent body for the out-of-court resolution of consumer disputes (Section 20d et seq. of Act No. 634/1992 Coll.). Contact details:

Česká obchodní inspekce (Czech Trade Inspection Authority)
Central Inspectorate — ADR Department
Štěpánská 567/15, 120 00 Prague 2
www.coi.cz / adr.coi.cz
e-mail: adr@coi.cz

14.2 The Consumer may also use the online dispute resolution platform established by the European Commission under Regulation (EU) No 524/2013: ec.europa.eu/consumers/odr.

14.3 Out-of-court dispute resolution is voluntary — if the Consumer decides not to use it, they may assert their rights before the competent court.

15. Personal data protection

15.1 The processing of the personal data of the Buyer and of Participants is governed by a separate document, the Privacy Policy, available at pitland.cz/en/privacy. This document provides information in particular on:

• the personal data controller and the contact details;
• the purposes of processing and the legal bases;
• the scope of the data processed;
• processors and recipients;
• the retention period;
• the rights of the data subject (access, rectification, erasure, objection, portability);
• how to exercise these rights.

15.2 The Operator processes personal data in accordance with Regulation (EU) 2016/679 (GDPR) and Act No. 110/2019 Coll., on Personal Data Processing.

16. Final provisions

16.1 Amendments to the Terms. The Operator is entitled to unilaterally amend and supplement the wording of these Terms. The current version of the Terms is always published at pitland.cz/en/terms together with its effective date. Amendments to the Terms do not affect rights and obligations arising from contracts concluded earlier.

16.2 Contracts concluded before a new version of the Terms takes effect are governed by the Terms in the version valid and effective on the date of conclusion of the contract.

16.3 Governing law and jurisdiction. The contract and these Terms are governed by the law of the Czech Republic. Any disputes will be decided by the courts of the Czech Republic having subject-matter and territorial jurisdiction.

16.4 Severability clause. Should any provision of these Terms become invalid or unenforceable, the validity of the remaining provisions shall not be affected. The parties undertake to replace the invalid or unenforceable provision with a new one whose meaning comes as close as possible to the meaning of the original provision.

16.5 Effect. These Terms take effect on 15 May 2026 and replace the previous version of the Pitland terms and conditions.

Annex No. 1 — Model form for withdrawal from the contract

(Complete this form and send it back only if you wish to withdraw from the contract.)

Addressee:
Happy Garage s.r.o.
Ovocný trh 572/11, 110 00 Prague 1
E-mail: info@pitland.cz

I hereby give notice that I withdraw from the contract for the purchase of the following service / Voucher:

Order number: _______________________________________

Date of purchase: _________________________________________

Name and surname of the Consumer: ____________________________

Address of the Consumer: ____________________________________

E-mail / phone: ________________________________________

Date and signature of the Consumer: _____________________________

End of document.